At Cap Light, we take pride in our commitment to customer satisfaction and quality products. We understand that sometimes things don’t go as planned, whether it’s a size issue, a style mismatch, or a defect in the product. Our return policy is designed to be as straightforward and hassle-free as possible, ensuring that you can shop with confidence. This page outlines our return policy in detail, including eligibility, process, timelines, and frequently asked questions.
To qualify for a return, items must meet the following criteria:
Condition: Items must be unused, unworn, and in their original packaging. All tags must be attached, and the product should not show signs of wear or damage.
Timeframe: Returns must be initiated within 30 days from the date of delivery. If you need more time, please contact our customer service team to discuss your situation.
Original Receipt: A proof of purchase, such as the original receipt or order confirmation email, is required for all returns.
Exclusions: Certain items, such as customized or personalized products, final sale items, and clearance items, may not be eligible for return. Please check the product description for specific details.
If you receive a defective or damaged item, we want to make it right. Please reach out to our customer service team within 48 hours of receiving your order. We will work with you to provide a replacement or issue a refund based on your preference.
Initiate a Return: Start by logging into your account on our website. Navigate to the "Orders" section and select the item you wish to return. Click on "Return Item" and fill out the necessary information.
Receive Return Authorization: After submitting your return request, you will receive an email confirmation with a Return Merchandise Authorization (RMA) number. This number must be included in your return package.
Pack Your Item: Carefully package the item you wish to return. Ensure that it is in its original condition, with all tags attached. Use the original packaging if possible.
Ship the Package: Send your return to the address provided in your RMA confirmation email. We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.
Track Your Return: Keep the shipping receipt and any tracking information. This will help you monitor the return process.
Once we receive your returned item, it will be inspected to ensure it meets our return criteria. If approved, the refund will be processed within 5-7 business days. The refund will be issued to the original payment method used during the purchase. Please note that it may take additional time for your bank to reflect the refund in your account.
We understand that sometimes a different size or color is needed. Unfortunately, we do not facilitate direct exchanges. Instead, we recommend returning the unwanted item for a refund and placing a new order for the desired item. This ensures that you receive the latest stock and availability.
For most returns, customers are responsible for return shipping costs. We recommend using a reliable shipping service to ensure that your return is tracked and secure.
If you received a defective or incorrect item, we will cover the return shipping costs. Please contact our customer service team for a prepaid shipping label.
If you are returning an item from outside the United States, please follow the standard return process outlined above. However, please note that international return shipping costs are the responsibility of the customer, and any customs duties or taxes incurred will not be refunded.
Yes, items purchased during a sale are eligible for return as long as they meet our return eligibility criteria.
A digital receipt or order confirmation email is sufficient for initiating a return. If you can’t find either, please contact our customer service team for assistance.
Once we receive your return, it typically takes 5-7 business days to process and issue a refund.
At this time, returns must be processed online and sent to our designated return address. We do not accept in-store returns.
If your item arrives damaged, please contact our customer service team within 48 hours of delivery. We will assist you in resolving the issue promptly.
If you have any questions about our return policy or need assistance with a return, please do not hesitate to reach out to our customer service team. You can contact us via:
We’re here to help and ensure your shopping experience with Cap Light is enjoyable and satisfactory.
At Cap Light, we aim to provide high-quality products and excellent customer service. Our return policy reflects our commitment to you, making the return process as seamless as possible. We appreciate your understanding of our guidelines and look forward to serving you in the future. Thank you for choosing Cap Light!
Laplace Renewable Energy Technology Co., Ltd. was founded in May 2016 by a group of experts in solar cell research and develop- ment, manufacturing, core components, equipment, and other related fields from both domestic and international backgrounds. The company is committed to becoming...read more
